Welcome to our blog series focused on digital nomads—your ultimate resource for navigating the dynamic world of remote work. In this installment, we explore why Bulgaria is rapidly becoming a top destination for digital nomads worldwide. Known for its affordability, vibrant culture, and reliable infrastructure, Bulgaria offers a unique blend of advantages for those looking to live and work from anywhere.
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info@holiworkstays.com
BG: +359 89 035 2222
business@holiworkstays.com
BG: +359 89 700 9919
Office: Zagreb 7, Kapana District,
Plovdiv, Bulgaria
©2024 by Holiwork Stays Ltd. All rights reserved.
PERSONAL DATA
At Holiwork Stays (“The Platform”), we are committed to protecting your privacy and supporting a general policy of openness about how we collect, use, and disclose your personal information. The purpose of this privacy statement is to inform you about the practices of the Platform regarding the collection, use, and disclosure of personal information that may be provided through access to or use of our websites or hotel services and related products. By staying in one of our apartments and using the relevant products and services, or visiting our website, you agree that your personal information may be collected, used, and disclosed in accordance with the rules and conditions set out below.
This privacy statement explains how you can contact us if you have a question and if you want to make a change or delete any personal data that the Platform may have about you. We strongly recommend that you take the time to read this privacy statement.
PERSONAL INFORMATION
For the purposes of this privacy statement, “personal information” means information about an individual.
What personal information we collect: Personal information may include at least some of the following:
How we use your personal information: We use your personal information for:
When we disclose personal information:
Except with your express written consent, we will not sell, license, trade, or rent your personal information with other people. It is possible that we share some personal information with third parties and/or business partners engaged to help us in providing services or performing one or more of the purposes described above. “Holiwork Stays” reserves the right to disclose personal information to third parties if a law, regulation, search warrant, subpoena, or court order legally requires and permits us to do so. The Platform also reserves the right to disclose and/or transfer personal data to a third party in the event of a planned or completed purchase, sale (including liquidation, realization, foreclosure, or seizure), leasing, merger, or any other type of acquisition, sale, transfer, relocation, or financing of all or part of the assets or shares of “Holiwork Stays” so that you can continue to receive the same products and services from third parties.
Knowledge and Consent
The collection, processing, and storage of personal data of individuals accommodated through the Platform are in accordance with the regulatory prescriptions of Art. 116, para. 1 and para.2 of the Tourism Law, publ., SG No. 30 of March 26, 2013, am. and supp., No. 37 of May 4, 2018, in force from May 4, 2018, and Art. 99, para. 3 of the Civil Registration Law, publ. SG No.67 of July 27, 1999, am. and supp. SG No.91 of November 14, 2017. We collect personal information about you only when you have voluntarily provided it to us. We usually seek consent for the use or disclosure of your personal information at the time of its collection. In certain circumstances, consent may be sought after the information has been collected but before it is used (for example, when we want to use the information for a purpose that could not have been previously identified).
The type of request for your consent that we would require largely depends on the sensitivity of the personal information. You may withdraw your consent at any time, subject to legal or contractual restrictions, but within a reasonable period. If you wish to withdraw your consent, please contact us at info@holiworkstays.com. We will inform you of the procedures for withdrawing consent. We declare that we will not require consent from you as a condition for providing a particular product or service, nor to require consent for the collection, use, or disclosure of information beyond legal norms.
What rights do you have?
Your personal data is used in accordance with the applicable EU regulations and local legislations.
If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
Links to third party sites
The Website may contain links to and from third party services. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those services.
Children
The Website is not directed or intended to the use of people under 16 and we do not knowingly collect personal data from people under 16.
Privacy Policy Updates
We evaluate our privacy policies and procedures to implement improvements and modifications occasionally. When we do, we will indicate the date that this Privacy Policy was last updated. Any changes we make will be effective immediately upon notice, which we may provide by means including, without limitation, posting a prominent notice on the Website or sending an email to the address associated with you. We are not responsible for your failure to receive an email due to the actions of your internet service provider or any email filtering service.
Notifications
When we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Website. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
Cookies
Our clients should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. The information collected in such ways is not personal information. “Cookies” are small text files used to facilitate the user’s constant access.
What are cookies?
A cookie is a small data file stored on your computer that comes from the web browser you are using. It can have a variety of uses and functionalities including storing information about your preferences, speeding up your searches and recognising you when you re-visit. Cookies are also used to track overall visits and visitor location. This helps us identify visitor numbers and patterns. Some cookies have a session-limited lifespan and are removed when you close your browser, whereas permanent cookies last a lot longer and sometimes indefinitely.
Types of cookies
We may use the following cookies:
If you would like to read more information about cookies, or would like to find out about how to disable them, please visit http://www.aboutcookies.org/
If you would like more information about the specific cookies our website uses, please contact info@holiworkstays.com.
How to contact us?
Questions, comments and requests regarding this Policy are welcome and should be addressed to info@holiworkstays.com.
RESERVATION POLICY / HOUSE RULES
Holiwork Stays (the “Platform,” “us,” “we,” “our”) strives to provide our guests with an exceptionally clean, comfortable, and convenient guest experience. These Reservation Policies / House Rules are considered part of our reservation agreement with you (the “Guest,” “you”, “your”). As our guest, and as upon your check-in, you are agreeing to abide by ALL our Reservation Policies / House Rules, terms and conditions, and procedures, and we reserve the right to refuse service, or to apply additional fees for damages or not complying with our Reservation Policies / House Rules during your stay.
We would greatly appreciate your co-operation in abiding the following, as we value each of our guest’s safety and enjoyment. Our Reservation Policies / House Rules may change from time to time.
DAMAGE POLICIES
(1) DAMAGE AND / OR THEFT OF HOLIWORK STAYS’ PROPERTY: You are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the apartment or property, the Platform premises or property caused by you or any person in your party, whether or not staying at the property during your stay. The Platform reserves the right to request additional payments or forfeit the Guest’s security deposit (if applicable) as presented at registration and charge or debit the credit/debit card such amounts (if applicable) as it shall, at its sole discretion, deem necessary to compensate or make good the cost or expenses incurred or suffered by Holiwork Stays’ Property as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right, and you hereby agree, to request additional payments and/or charge your credit or debit card for any damage incurred to the apartment or the Holiwork Stays’ Property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
(2) DAMAGE DISCOVERED AFTER CHECK-OUT: Apartments found in despicable condition and/or “trashed” will be subject to a ¢125 / BGN 250 maintenance deep cleaning fee, administration fee and/or third party fees.
(3) PROPERTY DAMAGE: Damage to the property, rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or wilful, is the responsibility of the registered Guest for each particular apartment. Any costs associated with repairs and/or replacement will be compensated by the Guest, by either requesting additional payment or charging the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
(4) DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS / FIRE-FIGHTING EQUIPMENT: Holiwork Stays reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the apartment, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the Company due to their actions and will be evicted from the apartment. Depending on the severity of the guests’ actions, law enforcement may become involved at the Company’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the Guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card, or agree to compensate the Company, for any damage incurred to the apartment or the Company property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
GUEST POLICIES
(5) CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at the Holiwork Stays properties and apartments. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (Passport and/or Identification Card (IC)) at check-in (whether in-person check-in or digital check-in via one of the Platform’s check-in forms).
(6) CHECK-IN TIME: 3:00PM (local time)
(7) CHECK-OUT PROCEDURE: Check-out time is 11:00PM. If you require a later check-out, please contact the Customer Service team by 10:00AM on the date of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
(8) CHECK-OUT TIME: 11:00PM (local time). Check-outs past 1:00PM will be subject to a full-day’s rate. However, if you would like to request for a later check-out time, please inform the Customer Service team by 10:00AM on the date of check-out. Late check-outs are subject to availability, and may be chargeable.
(9) CHILDREN: As the parents, guardians, or chaperones of children aged 12 and under, you are personally and legally responsible for, and must supervise them at all times. For safety reasons, please do not leave children unattended in the property or allow them to roam the Company premises unsupervised.
(10) DEPOSIT: A security deposit may be required to make a reservation. However, this deposit is refundable provided there are no lost or damaged items from the property occupied during your stay. A deposit of one (1) full apartment nightly rate charge plus tax for each apartment for reservations of two (2) or more apartments is required. For bookings with a duration exceeding one (1) month, a deposit is required the equivalent of 50% of the monthly price.
(11) GUEST REGISTRATION: We require valid contact information from the Guest making the reservations including first and last name, address, phone number, and email. The names of all guests occupying the apartment must be registered as well.
(12) QUIET HOURS: 10:00PM to 8:00AM. If you become aware of a disruptive guest, please contact the Company staff immediately by phone or in person. Televisions, voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running on the Company premises.
(13) PETS: A limited number of our properties are pet-friendly. This will be indicated in the description of each property. If you are traveling with a pet, please make sure to inform us at the time of your reservation.
(14) NO PARTIES: Holiwork Stays enforces a No Party Policy to ensure we can protect out properties and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the apartment without refund. Registered Guest(s) are responsible for all persons visiting. Non-Registered visitors are NOT permitted after 11:00PM. If found with more “people” not listed on the Guest Registration Form after 11:00PM, your stay will be considered a party. You will be ordered to vacate the premises without refund.
RESERVATIONS & CANCELLATION POLICY
(15) EARLY CHECK-IN / PRE-REGISTRATION: Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3:00PM, then pre-registration and payment may be required. Please contact our Customer Service staff directly to make reservations requiring early check-in via email or on the numbers given to you upon reservation.
(16) CANCELLATION: If no specific cancellation policy is included in the property listing, cancellation refunds are as follows:
If you need to cancel your reservation, you must do so by contacting our Customer Service team.
(17) GROUP RESERVATIONS: A deposit of one (1) full apartment nightly rate charge plus tax for each apartment for reservations of two (2) or more apartments is required. Large group / Block reservations must be cancelled two (2) weeks prior to arrival date. We reserve the right, and you hereby agree, to retain the deposit to compensate for potential loss of business due to unanticipated apartment vacancies / gaps.
(18) PAYMENT: When booking a property, you agree to pay all applicable fees, including any required deposits, taxes, and service charges. Payments must be made through our platform, via third-party platforms, or via using an accepted payment method, such as a credit or debit card or bank transfer. We use Stripe as our payment provider, which processes your payment information securely.
(19) BOOKING CONFIRMATION: After completing your booking and making a successful payment, you will receive a booking confirmation via email. This confirmation will include essential information about your reservation, such as the property address, check-in and check-out dates, and contact information for the property owner or manager.
(20) SMOKING: All our properties are non-smoking. In case guests do smoke inside the properties, a fine of €300 will be charged.
(21) RIGHT TO REFUSE SERVICE: Holiwork Stays is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate national laws. Holiwork Stays has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our properties or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Bulgarian Law and the owners for the operation and management of the Platform’s properties. Holiwork Stays will refuse service or evict a guest: for refusal or failure to pay for accommodations; is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times; seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room; refuses to abide by the reasonable standards or policies established by Holiwork Stays for the operation and management of our properties.
(22) SPECIAL REQUESTS: We will make every effort to honour special requests such as a specific floor or room number, adjacent rooms, roll-away beds, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
(23) TAXES & FEES: All amounts listed on our platform are inclusive of tourist taxes and VAT, where applicable. By booking a property, you agree to pay all fees associated with your reservation, including any required deposits, taxes, and service charges.
SAFETY
(24) FIREARMS AND WEAPONS: The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on any of the properties’ premises. Holiwork Stays recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Guests and vendors who fail to abide by our policy may be asked to leave the rented property’s premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.
(25) IN CASE OF EMERGENCY OR FIRE: Please notify the Platform staff in the event of a fire or other emergency.
(26) CHANGES & MODIFICATION TO THE COMPANY POLICY / HOUSE RULES: Holiwork Stays reserves the right to amend, modify, change, cancel, vary or add to these Reservation Policies / House Rules or the arrangements and content featured on the Platform at any time without prior notice. Please check our website regularly for updates to Reservation Policies / House Rules. Any modification to these Reservation Policies / House Rules that occurs before your departure is considered a part of your reservation agreement with us. A copy of these Reservation Policies / House Rules are located on our website, and available from our Customer Service team upon request.
These Terms and Conditions (“Terms”) govern the use of the subscription plans (“Subscription Plans” or “Plans”) provided by Holiwork Stays (“The Platform,” “we”, “us”, “our”). By subscribing to any of our Plans, you (“Subscriber”, “you”) agree to be bound by these Terms, which constitute a legally binding agreement between you and the Platform.
2.1 Subscription Options: We offer various Subscription Plans, including Business, Business+, Entrepreneurship, and Enterprise Plans. Each Plan has specific features, limitations, and pricing as described on our website.
2.2 Plan Adjustments: Subscribers may switch between Subscription Plans if their accommodation needs change. Such adjustments are subject to availability and may involve changes in pricing.
3.1 Rollover Nights: Unused nights within any subscription month automatically roll over to the next month. This rollover is limited to the duration of the Subscription Term.
3.2 Subscription Agreement: To activate a Subscription Plan, the Subscriber must sign a Subscription Agreement, outlining specific terms and conditions, including but not limited to the use of nights, payment terms, and cancellation policies.
4.1 Methods of Payment: Subscriptions may be paid via direct bank transfer or through Stripe. Other payment methods are not accepted.
4.2 Annual Plan Payment: The Annual Plan offers the lowest rates, payable upfront or in two six-month instalments.
4.3 Monthly Payments for Long-Term Stays: For stays exceeding two months, Subscribers may opt for month-to-month payments.
5.1 Monthly Plan Cancellations: Subscribers may cancel their Monthly Plan by providing a 30-day notice prior to the renewal date.
5.2 Annual Plan Cancellation: The Annual Plan is non-refundable to ensure subscribers receive the best possible rates. This Plan is subject to a strict no-cancellation policy.
6.1 Booking Guarantee: We guarantee accommodation for all bookings. In the event of full capacity, alternative accommodation of equal quality will be provided at no additional cost.
6.2 Satisfaction Guarantee: If a Subscriber is dissatisfied with their property upon check-in, we commit to arranging alternative accommodation to ensure satisfaction.
7.1 Selection Process: Upon inquiry, Subscribers will be presented with a list of properties matching their specified needs. Selection is subject to availability.
7.2 Property Viewings: Viewings are available upon request, contingent upon current occupancy.
7.3 Locations: Our properties are primarily located in major Bulgarian cities. We endeavor to accommodate location preferences but cannot guarantee availability in all desired locations.
8.1 Amendments: We reserve the right to amend these Terms at any time. Continued use of the Subscription Plans following such changes constitutes agreement to the new Terms.
8.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Bulgaria.
8.3 Dispute Resolution: Any disputes arising out of or related to these Terms will be resolved through arbitration in accordance with the Arbitration Rules of Bulgaria.
By subscribing to our Subscription Plans, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
